Refund and Delivery Policy
Thanks for your purchase from OhioWoodProducts.com operated by Appalachian Wood Products, LLC dba Ohio Wood Products and Appalachian Partnership, Inc.
Purchases of Upgraded Company Listings and Listings Bundled with Other Services
We offer a full 14-day money-back guarantee for all purchases of upgraded company listings made on our website, including listings bundled with other services,. If you are not satisfied for any reason, you may cancel your purchase and can get your money back no questions asked. You are eligible for a full reimbursement if we receive your cancellation within 14 days of purchase or of the first appearance of your upgraded listing on our website, whichever is later. If services bundled with an upgraded listing have been performed prior to our receiving your cancellation request, your refund will be pro-rated based on the portion of the bundled services used by you.
Purchases of Individual or Bundled Services without an Upgraded Company Listing
We offer a full money-back guarantee, upon receiving your cancellation within 14 days of your order, for unused portions of purchases of individual or bundled services sold without an upgraded website listing. Please note that purchases of individual or bundled services are for services to be performed within a specified time-period after your order is placed (specified period). You are responsible for contacting us to schedule services to be delivered within the specified period. Performance of services on a specific date is subject to availability, and services will generally be performed within 60 days of your request. If you contact us within 60 days of the end of the specified period, we may, at our option, offer you a service delivery schedule that falls within 60 days after the end of the specified period.
Purchases of Advertising
We offer a 75% money-back guarantee for purchase of advertising services cancelled within 14 days of order, so long as we receive your request to cancel before the first scheduled appearance of any associated advertisement on our website or before any associated advertising e-mail is sent. We will not issue a refund for purchase of advertising services after any of the advertising has appeared on our website or any associated e-mail advertising has been sent. We cannot guarantee that advertising will not be displayed, or that an e-mail distribution will not be sent, unless cancelled seven days in advance of its scheduled appearance or sending, however our inability to immediately stop distribution of scheduled advertising will not reduce a refund that you would otherwise be entitled to under this policy.
We offer a full 14-day money-back guarantee for purchases not specified above. However, to qualify for a refund if there is a physical product involved, the product must be returned to us in the same condition as it was received by you, including return of all associated packaging and instructions.
After the applicable 14-day period, you will no longer be eligible and won't be able to receive a refund. We encourage our customers to examine their enhanced listing, or try the product or service purchased, in the first two weeks after their purchase to ensure it fits your needs. Refunds issued under this policy do not include shipping costs associated with delivery or return of a product purchased.
If you have any additional questions or would like to request a refund, feel free to contact us as follows:
To Cancel an Order and/or Request a Refund:
To Schedule Delivery of a Service: